ServiceNow ITAM

ServiceNow ITAM

Optimize IT Assets for Efficiency and Cost Savings

ITAM provides a centralized platform for tracking, managing, and optimizing assets across your organization, from procurement through disposal.

ServiceNow IT Asset Management (ITAM) streamlines the lifecycle management of your organization's IT assets, ensuring you maximize value from hardware and software investments while reducing risks and costs. With ServiceNow ITAM, you can maintain compliance, prevent asset sprawl, and make data-driven decisions that improve asset utilization and budget efficiency.

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Challenges Addressed by ServiceNow ITAM

Asset Sprawl and Wasted Resources

Asset Sprawl and Wasted Resources

As organizations grow, assets can become difficult to track, leading to underutilization and waste. ServiceNow ITAM helps consolidate asset data in one place, providing complete visibility and control over asset utilization.

Compliance and License Management

Compliance and License Management

Managing software licenses and maintaining compliance with vendor agreements is complex and costly. ITAM’s Software Asset Management (SAM) ensures compliance, reduces audit risks, and prevents overspending on licenses..

Costly Asset Lifecycle Management

Costly Asset Lifecycle Management

Managing assets from procurement to disposal can be labor-intensive without a centralized process. ITAM automates asset tracking and lifecycle management, enabling more efficient procurement, maintenance, and decommissioning.

Lack of Asset Visibility and Utilization Insights

Lack of Asset Visibility and Utilization Insights

Without a clear view of asset status, location, and condition, organizations face increased costs and limited optimization opportunities. ITAM provides real-time insights into asset usage, condition, and value, enabling better decision-making.

Benefits to Customers

Cost Savings through Optimized Asset Usage

Cost Savings through Optimized Asset Usage

With a comprehensive view of asset utilization, ServiceNow ITAM helps you avoid redundant purchases, reduce maintenance costs, and maximize asset life.

Improved Compliance and Reduced Audit Risk

Improved Compliance and Reduced Audit Risk

ServiceNow ITAM provides visibility into license compliance and usage, reducing the risk of non-compliance, audit penalties, and unexpected costs.

Enhanced Decision-Making with Real-Time Data

Enhanced Decision-Making with Real-Time Data

Accurate, real-time data on asset status and utilization empowers stakeholders to make informed decisions, whether optimizing software usage or planning future hardware acquisitions.

Streamlined Asset Lifecycle Management

Streamlined Asset Lifecycle Management

Automated workflows across the asset lifecycle—from procurement to disposal—ensure efficient, transparent, and cost-effective asset management practices.

ServiceNow ITAM Offerings

ServiceNow ITAM includes a range of modules designed to track, manage, and optimize assets, delivering value across every stage of the asset lifecycle

Hardware Asset Management (HAM)

Hardware Asset Management (HAM)

Track and manage hardware assets from acquisition through disposal. HAM provides visibility into asset location, usage, condition, and value, ensuring optimal utilization and planning for future asset needs.

Software Asset Management (SAM)

Software Asset Management (SAM)

Manage software licenses, usage, and compliance with ServiceNow’s SAM tools. SAM helps you control software costs, stay compliant with vendor agreements, and reduce the risk of license audits.

Cloud Insights

Cloud Insights

Gain visibility into cloud-based resources and optimize cloud spending. Cloud Insights within ITAM helps you track cloud usage, identify cost-saving opportunities, and prevent over-provisioning..

Contract Management

Contract Management

Maintain and track contracts related to assets, such as maintenance agreements and vendor contracts. Contract Management enables you to monitor renewal dates, compliance terms, and spend against contracts to avoid unnecessary expenses..

Asset Request Management

Asset Request Management

Simplify and streamline asset requests through a self-service portal. Asset Request Management ensures that users receive the right assets quickly while maintaining oversight of asset allocation.

Configuration Management Database (CMDB) Integration

Configuration Management Database (CMDB) Integration

Integrate ITAM with the CMDB to keep an accurate, real-time record of asset dependencies and relationships. CMDB integration ensures that all asset data is up-to-date and linked to relevant services, improving visibility and management..

Depreciation and Financial Management

Depreciation and Financial Management

Track the financial impact of asset usage and calculate depreciation accurately. ITAM's financial management features provide insights into the total cost of ownership and asset value over time.

Asset Disposal Management

Asset Disposal Management

Automate end-of-life processes for assets, ensuring secure, compliant disposal. Asset Disposal Management helps mitigate security risks, maintain environmental compliance, and streamline the disposal process.

Our Approach: Comprehensive ServiceNow ITAM Implementation

Our ServiceNow ITAM implementation approach focuses on creating a tailored solution that aligns with your asset management goals and operational requirements. Here’s our process

We begin by evaluating your organization's current asset management practices, identifying gaps, and understanding your business needs. This assessment helps us design a solution that fully aligns ITAM's capabilities with your objectives.

Discovery and Requirement Assessment

Based on our assessment, we design a ServiceNow ITAM solution that meets your specific needs. This includes configuring modules, defining workflows, and setting up integrations with your existing systems for a seamless asset management experience

Solution Design and Customization

Our team manages the end-to-end deployment, including configuring key ITAM modules such as HAM, SAM, and Contract Management. We ensure the CMDB integration is optimized to maintain accurate asset relationships and dependencies.

Implementation and Configuration

We provide targeted training sessions to equip your team with the knowledge to manage ITAM effectively. Our training ensures that all stakeholders can leverage ITAM's functionalities, driving high adoption and smooth operations.

User Training and Adoption Support

Our go-live support ensures a smooth transition to ServiceNow ITAM, with continuous guidance as your team begins using the platform. We provide post-implementation support to address any challenges and help optimize performance.

Go-Live and Support

As your organization evolves, our partnership extends to continuous improvement, offering support to scale, optimize, and adapt ServiceNow ITAM to meet new requirements, ensuring sustained value from your asset management investment.

Ongoing Optimization and Partnership

Maximize Asset Value with ServiceNow ITAM

By implementing ServiceNow ITAM, your organization gains the visibility, control, and automation needed to manage assets more efficiently, reduce costs, and maintain compliance. With streamlined asset lifecycle management and real-time insights, ITAM empowers your team to make data-driven decisions, improve resource utilization, and align IT assets with business goals.

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