ServiceNow WSD

ServiceNow WSD

ServiceNow Workplace Service Delivery: Transforming Workplace Operations with Integrated Service Management

WSD centralizes workplace services, automates routine processes, and enhances visibility into workplace assets, empowering organizations to create a productive, engaging work environment for employees.

ServiceNow Workplace Service Delivery (WSD) is designed to streamline and automate workplace operations, providing employees with an efficient, seamless experience across workplace requests, resource booking, and facilities management..

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Challenges Addressed by ServiceNow WSD

Fragmented Workplace Management Systems

Fragmented Workplace Management Systems

Without insight into resource use, space use, and service performance, organizations struggle to improve their workspaces. WSD gives real-time data to boost resource use and lower costs.

Manual, Time-Consuming Processes

Manual, Time-Consuming Processes

Many workplace tasks, like room booking still rely on manual workflows that waste time and slow productivity. WSD automates these tasks, speeding up responses and improving service efficiency.

Inconsistent Employee Experience

Inconsistent Employee Experience

Disconnected tools and limited visibility into resources can impact employee experience. WSD provides a unified, easy-to-use platform for all workplace services, ensuring employees can access what they need.

Limited Visibility

Limited Visibility

Without insight into resource use, space occupancy, and service performance, organizations struggle to optimize their workspaces. WSD delivers real-time analytics to improve resource allocation and cut costs.

Benefits to Customers

Improved Employee Experience and Satisfaction

Improved Employee Experience and Satisfaction

By offering one easy-to-use platform for workplace services, WSD improves access and ease, boosting employee satisfaction and engagement.

Increased Operational Efficiency

Increased Operational Efficiency

WSD automates routine workplace processes, allowing facility teams to manage requests more efficiently and focus on higher-impact initiatives.

Optimized Space Utilization and Resource Allocation

Optimized Space Utilization and Resource Allocation

With insights into space use and asset usage, WSD helps organizations make data-driven decisions to optimize resources and improve workplace efficiency.

Data-Driven Workplace Management

Data-Driven Workplace Management

WSD’s reports and analytics provide real-time insights into workplace trends, helping facility teams track performance, and improve services.

ServiceNow WSD Offerings

ServiceNow WSD includes a comprehensive set of tools designed to enhance workplace efficiency, simplify resource management, and create a cohesive employee experience

Workplace Reservation Management

Workplace Reservation Management

Enable employees to book rooms, desks, and other shared spaces with ease. Workplace Reservation Management shows real-time availability, making it simple to find and reserve what they need.

Employee Service Center

Employee Service Center

Give employees a single self-service portal for all workplace requests, from room bookings to maintenance. The Employee Service Center streamlines access and ensures a consistent experience.

Move Management

Move Management

Coordinate employee relocations and seating plans with efficiency. Move Management simplifies the relocation process and ensures a smooth transition with minimal disruption.

Space Management

Space Management

Gain visibility into workspace usage and occupancy with real-time data on office space utilization. Space Management helps organizations optimize layouts, identify underused areas, and reduce operational costs

Facilities and Maintenance Management

Facilities and Maintenance Management

Automate facility requests and simplify maintenance flow to ensure quick responses and issue resolution. Facilities and Maintenance Management improves service and supports a proactive approach to workplace operations.

Workplace Safety Management

Workplace Safety Management

Ensure a safe work environment by managing safety protocols, tracking compliance, and addressing health and safety requests. Workplace Safety Management enables organizations to maintain a safe, compliant workplace.

Visitor Management

Visitor Management

Simplify the visitor experience with a fast, streamlined check-in process. Visitor Management helps track guest information, ensures security protocols are being met, and provides a more welcoming experience for visitors.

Mobile Workplace App

Mobile Workplace App

Provide employees with mobile access to workplace services, allowing them to make reservations, request services, and receive updates on the go. The Mobile Workplace App enhances accessibility and supports flexible work arrangements.

Analytics and Reporting for Workplace Services

Analytics and Reporting for Workplace Services

Monitor key metrics such as occupancy rates, service request volumes, and response times. Analytics and Reporting provide actionable insights to improve service quality and optimize resource allocation.

Our Approach: Comprehensive ServiceNow WSD Implementation

Our approach to delivering ServiceNow WSD is designed to align the platform’s capabilities with your organization’s unique workplace management needs, ensuring streamlined operations and an enhanced employee experience. Here’s an overview of our delivery process

We begin by analyzing your current workplace processes, identifying pain points, and understanding your objectives. This assessment enables us to design a WSD solution tailored to your organization’s needs.

Assessment and Requirement Gathering

Based on the assessment, we configure core WSD modules like Workplace Reservation, Facilities Management, and Space Management. We tailor workflows to support seamless, efficient operations.

Solution Design and Configuration

Our team manages the full implementation process, integrating WSD with existing systems like HR and facility tools to ensure a smooth user experience. We test each component for reliable performance.

Implementation and Integration

To ensure successful adoption, we provide targeted training for facilities teams, employees, and administrators. Our training covers WSD functionalities, self-service tools, and best practices, and powering your team.

User Training and Knowledge Transfer

During the go-live phase, we offer support and troubleshooting to ensure a smooth transition. Our post-implementation support helps address any challenges and optimizes WSD functionality for effective workplace service management.

Go-Live and Support

As your workplace needs evolve, we provide ongoing support and optimization to ensure WSD continues to meet your goals. Our partnership helps unlock WSD’s full potential, boosting efficiency and employee experience.

Continuous Optimization and Partnership

Create an Efficient, Employee-Centric Workplace with ServiceNow WSD

ServiceNow WSD enables organizations to streamline workplace operations, improve efficiency, and enhance the employee experience. With automated workflows, centralized service access, and data-driven insights, WSD helps create a productive, engaging work environment that meets the needs of modern employees. Let us partner with you to implement and optimize ServiceNow WSD, transforming your workplace management and creating a seamless, efficient experience for your employees.

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